| Pricing and Billing |
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| Do I have to pay sales tax? |
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You only have to pay sales tax if you are located in the State of KS or NY. There will be no charge for sales tax otherwise. |
| I have a question on my charges. |
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Click the "My Account / Order Status" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance. |
| I need a copy of my receipt/invoice. |
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Click the "My Account / Order Status" link at the top right hand side of our site to print invoices. |
| When will my credit appear on my account? |
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Credits usually take 10-14 business days from the time we receive your item(s). Credits roll over into Account Credits or Gift Certificates unless customer specifies otherwise. There will be a 15% processing fee on all cancelled orders. Also, if you are returning your order because you do not want what you ordered, and there was no mistake on our part (products delivered as advertised) your credit will appear minus original shipping charges. As we are sorry for the inconvienence, it is necessary as it costs money to process the order and pay our shipping companies. All of our products marked in-stock have an order fulfillment rate of 99%. If you have any questions please contact customer service via e-mail Support@YourNewFragrance.com Thank you for shopping at YourNewFragrance.com |
| When will my credit card be charged? |
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Your credit card will be charged within 24 hours after placing your order and prior to shipment. |
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