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International Shipping

Do you ship to my country?
	YourNewFragrance.Com ships World-Wide! We value your business very much and work hard to make your shopping experience as accommodating as possible. Once your order is shipped to your country, your country may have a small extra fee to clear customs & import duties.. We are not responsible.. These costs must be picked up by you when they deliver your package. Below is a current list of countries that we ship to: Argentina Austrailia Austria Belgium Canada China Denmark Finland Greenland Hong Kong Iceland Israel Italy Japan Kuwait Luxembourg Mexico Netherlands Norway Oman Puerto Rico Qatar Saudi Arabia Spain Sweden Switzerland UK US Stay tuned as this list will be expanding. We hope to earn your business!
What are my payment choices?
	During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you and/or the funds have cleared.
When will my order ship and what are my shipping charges?
	Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you.
What is the return policy?
	Return Policy - In order to return merchandise, an RMA number must be obtained from our customer service department. - We have a 30 day Return Policy which should be adequate time. - Package (Box) must be cleanly opened and cleanly sealed back up. * Returns may be subject to a 20% restocking fee if: Merchandise is returned without an RMA number Merchandise is returned after 30 days Merchandise is not returned in its original, manufacturers condition (-Items inside should not be opened - Look at and make sure of correct sizes and products !) * It is extremely important for items to not be opened, sprayed, or used in anyway. The cologne and womens fragrance industry is very regulated- Thank you. All customers returning damaged or leaking products will recieve a pre-paid electronic shipping label via e-mail to ship products back. If the reason for the return is a defective product, package, or there are contents missing, we will honor all shipping charges and re-ship the item(s) to you. If you are returning the product because you do not want what you ordered, a credit minus shipping charges will apply when we issue your credit. Typically $5-10 USD. You must ship the product back to us. Call to obtain an RMA# before you ship. - You can contact customer service via - Support@YourNewFragrance.com - When we get notification of your wanting to return, we will then provide you with an RMA# (return authorization) - You must then ship your product back to us. - When we recieve your package, you can expect your credit minus original shipping charges to appear within 14 business days after receiving your package. *We require the following information to process your return. (If this information is not included, we will be unable to process your return.) RMA number (via e-mail from us)) Full name and address Phone number E-mail address Packing slip Original Order Confirmation Number (via e-mail from us) Your reason for returning the merchandise We will then provide you with your Packaging Slip via E-Mail Any package that has not been received by YourNewFragrance.Com and tracking information cannot be provided, will be the sole responsibility of the shipper. There are absolutely no returns on skin care items for just reasons( including gift-set packages w/ skincare involved, lotions, soaps, creams, shampoo, etc...). Please make your selections carefully. We work very hard to make your shopping experience as mistake free as possible. YourNewFragrance.com will return your e-mail asap. Thank you for shopping @ YourNewFragrance.com

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